FracteraFractera

Privacy Policy

May 23, 2026

1. Introduction

Fractera, Inc. ("we", "our", or "us"), a Delaware corporation, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

We collect the following categories of personal information:

  • Account data: email address, name, and authentication credentials when you create an account.
  • Payment data: billing details processed by Stripe or other payment providers. We do not store full card numbers.
  • Usage data: log data, IP address, device type, browser, pages visited, and feature usage.
  • Server data: the IP address and optional subdomain of servers you provision. We do NOT store your server's root password — it is used only in memory, during installation, and is never written to our database; we keep only a masked placeholder ("*****").
  • Communications: messages you send to our support team.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.
  • Process payments and manage subscriptions.
  • Send transactional emails (account creation, billing receipts, password reset).
  • Respond to support requests.
  • Detect and prevent fraud or security incidents.
  • Comply with legal obligations.

We do not sell your personal data to third parties.

4. Data Storage and Security

Your account and subscription data is stored on servers located in the European Union (Neon managed PostgreSQL, EU region). We implement industry-standard technical and organizational measures including encryption at rest and in transit, access controls, and regular security reviews. Despite these measures, no system is completely secure. Importantly, we never store the root password of the servers you provision: it is used transiently to run the installation and is then discarded, so Fractera retains no credential capable of accessing your server after setup completes.

5. Data Sharing and Third-Party Services

We share your information only with the following categories of service providers:

  • Stripe — payment processing.
  • Resend — transactional email delivery.
  • Upstash — session caching (Redis).

We may also disclose your information if required by law, court order, or to protect the rights and safety of Fractera, Inc. or others.

6. EU / EEA Residents — GDPR Rights

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) grants you the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate data.
  • Erasure: request deletion of your data ("right to be forgotten").
  • Portability: receive your data in a machine-readable format.
  • Object / Restrict: object to or restrict certain processing.

Our legal basis for processing is performance of a contract (subscription services) and legitimate interests (security, fraud prevention). To exercise your rights, contact us by email. We will respond within 30 days. [email protected].

7. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

  • Know: request disclosure of what personal information we collect, use, disclose, and sell.
  • Delete: request deletion of personal information we have collected from you.
  • Opt-Out of Sale: we do not sell personal information. No opt-out is necessary.
  • Non-Discrimination: we will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us by email or by mail at the address below. We will verify your identity before processing your request. [email protected].

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

9. Cookies

We use cookies and similar tracking technologies. Please see our for details. Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Server Access Credentials

When you provision a server through Fractera, you supply its IP address and root password. The root password is used only in memory, for the duration of the installation, to connect to and configure your server. We do NOT persist your server's root password to our database or any of our systems — only a masked placeholder ("*****") is retained. After installation, Fractera holds no credential capable of accessing your server.

Because we do not store this password, we ask you to change it immediately after installation and to manage your server's security yourself. See our Terms of Service for the corresponding security obligations.

12. Contact

Fractera, Inc.
1111B S Governors Ave STE 45122
Dover, Delaware 19904
United States
EIN: 35-2937218

[email protected]

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