Terms of Service
May 23, 2026
1. Acceptance of Terms
By accessing or using Fractera, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our services. These Terms constitute a binding legal agreement between you and Fractera, Inc.
2. About Fractera, Inc.
Fractera, Inc. is a corporation incorporated under the laws of the State of Delaware, United States. We provide a platform for deploying and managing AI coding environments on your own server infrastructure. (EIN: 35-2937218)
3. Description of Service
Fractera, Inc. provides a platform for deploying and managing AI coding environments on your own server infrastructure. We facilitate subdomain registration and server setup, but you retain full ownership and control of your server. We are not responsible for the content, security, or uptime of servers you provision.
4. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. [email protected].
5. Subscriptions and Payments
Some features of Fractera require a paid subscription. By subscribing, you agree to pay the fees set out at the time of purchase. Subscriptions are billed in advance on a monthly or annual basis. Most payments are processed by Stripe; alternative local payment providers may be used depending on your country of residence and will be displayed at checkout.
Cancellations and refunds are governed by our Refund Policy, which includes country-specific rights (EU 14-day withdrawal, Brazil 7-day regret, UK cancellation rights, and Australian consumer guarantees).
6. Acceptable Use
You agree not to use Fractera to:
- Violate any applicable local, state, national, or international laws or regulations.
- Infringe intellectual property rights of Fractera, Inc. or third parties.
- Transmit harmful, unlawful, defamatory, or fraudulent content.
- Interfere with the proper functioning of our services or servers.
- Attempt to gain unauthorized access to our systems or other users' accounts.
7. Intellectual Property
The Fractera platform, including its software, design, trademarks, and content, is owned by Fractera, Inc. and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your internal business purposes.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Fractera, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to loss of data, revenue, or service interruptions. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
9. Disclaimer of Warranties
The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Termination
We reserve the right to terminate or suspend your account at any time for material violations of these Terms, with or without notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the service ceases immediately. [email protected].
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Delaware under the rules of the American Arbitration Association (AAA), conducted in English.
EU / EEA: EU / EEA residents: Nothing in this clause limits your rights under mandatory consumer protection laws of your country of residence, including your right to bring a claim before your local courts or consumer authority.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by email at least 14 days in advance. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.
13. Server Access Credentials & Your Security Obligations
To install Fractera on your server, you provide your server's IP address and root password. This password is used only transiently, in memory, to perform the installation. Fractera does NOT store your server's root password: our systems retain only a masked placeholder, never the actual credential. Once installation completes, Fractera has no technical means to access, log into, or control your server.
You acknowledge and agree that changing your server's root password immediately after installation is YOUR responsibility and a condition of using the service. You are solely responsible for the ongoing security of your server, including password rotation, firewall configuration, and access management. We strongly recommend deploying onto a fresh, clean server that contains no pre-existing data of yours.
Because Fractera does not retain your server password and requires you to change it after installation, any claim, demand, or theory of liability premised on Fractera having retained access to your server through the installation password cannot be sustained: where you fulfil your obligation to change the password, Fractera cannot, under any circumstances, retain access. Fractera, Inc. is a duly registered Delaware corporation accountable for its actions. Nothing in this section limits any mandatory consumer rights you may have under the law of your country of residence.
14. Contact
Fractera, Inc.
1111B S Governors Ave STE 45122
Dover, Delaware 19904
United States
EIN: 35-2937218